Comic Relief: Tech Support

I worked once for customer and tech support and I know how toxic it could get, but at times some cases could really be hilarious. Here'... thumbnail 1 summary

I worked once for customer and tech support and I know how toxic it could get, but at times some cases could really be hilarious. Here's one funny incident I found on the net. Read on and have some laugh..
I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow.
All the other colors would print fine,which truly baffled me because the only true colours are cyan, magenta, and yellow.
For instance, green is a combination of cyan and yellow, but green printed fine. Every color of the rainbow printed fine except for yellow.
I had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas.
After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of this yellow paper?"

2 comments

entrepgirl said...

hahahahahahaha.... :))

pmonchet said...

Nice one! hehehe

Follow us