I worked once for customer and tech support and I know how toxic it could get, but at times some cases could really be hilarious. Here's one funny incident I found on the net. Read on and have some laugh..
I had been doing Tech Support for Hewlett-Packard's DeskJet division for about a month when I had a customer call with a problem I just couldn't solve. She could not print yellow.All the other colors would print fine,which truly baffled me because the only true colours are cyan, magenta, and yellow.For instance, green is a combination of cyan and yellow, but green printed fine. Every color of the rainbow printed fine except for yellow.I had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas.After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of this yellow paper?"
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